Are you facing ” HiSuite does not recognize the phone” error in your Huawei phone ? You have no idea why Huawei HiSuite does not connect? Or how can you fix the problem that Huawei HiSuite does not work ?
You will get the answer to all these questions in this post, as today’s blog is mainly about the Huawei HiSuite connection problem .
Here I have shared all possible fixes for Huawei HiSuite device disconnected error and other important details about Huawei HiSuite error.
Why Hisuite does not work to connect ?
Below are some possible reasons for which Huawei Hisuite can’t connect to your device.
So check them out to know why Hisuite is not working.
- Connection problem between Hisuite and Android phone
Your USB cable is either broken or you are using a non-standard USB cable to connect between Hisuite and phone.
Sometimes a dirty USB port also causes connection problems between Hisuite and the phone.
If you are using an older operating system version, Hisuite also has connection issues on PC.
- Disabled HDB or USB debugging mode
There is also a possibility that HDB mode and USB debugging mode are disabled on your PC.
For successful file transfer with Hisuite, you need to enable USB and HDB debugging mode.
If your PC is not connected to the Internet, your phone will not connect to Hisuite either.
To troubleshoot HiSuite not being able to connect to the device?
Below are some of the best solutions to fix problems with Hisuite not being able to connect to devices . Go through each of them individually.
Solution 1# Restart the computer and your cell phone
Sometimes the problem with Hisuite not working can be fixed simply by restarting your PC or mobile device. So you need to try this simple solution, after trying this, you don’t need to look for another solution.
Solution 2# Correctly connected device
When your USB is successfully connected, select the file transfer option in the notification panel. As you can see, by default your phone starts charging after you connect the device with a USB cable. So if your phone is in charging only mode, you will not be able to transfer data. So you need to switch to the file transfer mode.
Solution 3# Older EMUI version
The current version of EMUI software is not well compatible with HiSuite software. Follow the steps below to check for the updated version of EMUI:
Go to your phone settings and then from the system updates tab select the option” always check the latest software updates”.
Solution 4# Enable HDB- Mode
HDB mode is one of the essential components required to establish a successful connection between Hisuite and Huawei phones.
Well, this task can be performed in two different ways:
1 st method:
Go to Settings and then click on the Security& Privacy. Hit the More settings option and check the ” Allow HiSuite to use HDB ” option.
2 nd Method:
Open the Settings section of your phone and then type the text “hdb” in the search box. Now search the HiSuite allow HDB use option and if get it just enable it. In the opened dialog box you should select the ” Always allow HiSuite connection from this computer” option and then click the OK button .
To check if the ADB or HDB driver is working properly or not?
Follow the steps below to check whether the ADB/HDB driver is installed correctly or not:
- After you have successfully connected your phone to the PC, right click on the This PC or My Computer icon . Now click on the Manage> option in the menu Device Manager .
- In the opened device manager window, you need to search for the HDB or ADB driver.
- If an exclamation mark or question mark appears next to the driver name, it means that the driver was not installed successfully.
- Now reinstall the HiSuite and together with this driver will be installed automatically.
Solution 5# Enable USB debugging mode on your cell phone
Enabling USB debugging function on cell phones is very important. Follow the steps if you don’t know how to enable USB debugging mode on an Android phone .
- Go to your phone’s settings and then select System> About the phone . Touch the build number continuously until you enable ” Developer options” .
- Go to System tab and then touch Developer options , enable USB debugging and select ” Always allow from this computer” option .
Solution 6 # Check the USB cable and ports for connection
Another solution you can try to fix the problem that Huawei HiSuite is not connected is to use the original USB cable to connect your phone to PC.
The reason is that when using a broken USB or non-standard cable, the only way to charge the phone is.
Also, clean up the port of your PC and phone so that the connection between your devices is not obstructed.
Solution 7# Choose the Huawei HiSuite alternative
If Huawei HiSuite is not installed or you still see the error Huawei HiSuite device not connected, it is better to switch to another alternative option.
Now, the best alternative for Huawei HiSuite is an Android backup and recovery tool. As with this professional Android file manager software, you can make a full backup of Android phone data such as apps, messages, pictures, etc. create. This software supports almost all brands of Android devices, including Huawei phones.
Note: It is recommended to download and use the software on your desktop or laptop only. It does not work on cell phones.
FAQ (Frequently Asked Question):
What does Huawei Hisuite mean?
Hisuite is a file manager tool that is built into the Huawei Android phone. With this tool you can backup Huawei phone data and transfer it to a PC. With Huawei Hisuite on PC, you can also manage all apps and data on your phone. But sometimes Huawei Hisuite shows that the device does not show a connection error. In this situation, you can not connect Huawei to a PC.
How do I connect my Huawei to my HiSuite??
1: First, download and install Huawei Hisuite on both your PC and Android phone.
2: Connect USB cable to PC and then open Hisuite.
3: Once the phone is successfully connected to the Hisuite, you will see on your screen the interface Use USB to…. Select the Transfer files option to connect to Hisuite and the phone.
4: Now you need to follow the following trick to enable HDB mode when Hisuite and phones are connected. Simply search for HDB in the settings area of your Huawei cell phone. After that, enable the option to allow HiSuite to use HDB.
5: Tap the OK button to allow your phone to connect to Huawei HiSuite. After that, if your phone is not installed with Huawei HiSuite, the installed HiSuite will be automatically installed on your Android phone via PC once the connection is established.
6: After you have successfully connected your phone to HiSuite, you will see a message in your HiSuite app that requires the device code. Enter the code on the HiSuite. Now you are successfully connected with your phone to HiSuite on PC.
The bottom line
After reading the full article, you must be sure why Hisuite doesn’t work. So try the given fixes to resolve the issue with Hisuite not being able to connect to your device.
If you are looking for a more convenient option to backup and transfer your Huawei phone data, use the recommended Android backup and restore software.
James Leak is a technology expert and lives in New York. Previously, he was working on Symbian OS and was trying to solve many issues related to it. From childhood, he was very much interested in technology field and loves to write blogs related to Android and other OS. So he maintained that and currently, James is working for de.androiddata-recovery.com where he contribute several articles about errors/issues or data loss situation related to Android. He keeps daily updates on news or rumors or what is happening in this new technology world. Apart from blogging, he loves to travel, play games and reading books.